Return and Refund Policy
At Printed in Australia, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, our return and refund policy is here to help.
REFUND POLICY
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns and Replacements
With this website we want to make a good shopping experience for visitors. If you have received an item different to the one you ordered or if the item contains an error, please contact our Customer Support team who will try to resolve the problem as quickly as possible. If the error is our fault we will post a replacement at no charge. Replacement items will be shipped the same method as the original order. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we won’t be able to offer you a refund or exchange.
Custom printed products can’t be refunded.
We do custom printing and do our best to keep various tshirt colours, styles and sizes in stock. If the items are not in stock, order time can exceed stated time or we can organise a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return postage costs will be at your expense. Unfortunately, we don’t allow pickups even if you live close to our workshop.
How does it work?
Contact us via our email address – printedinaustralia @ gmail.com to make sure we are able replace your item or if we have the right size.
Package your item(s) into safe packaging. We request you include your order number and/or proof of purchase with your parcel.
Include one self-addressed Australia Post Prepaid Satchel (available in 500g, 3kg and 5kg sizes) for return shipping.
Post your parcel to the address provided below.
Please allow up to 14 days after the arrived status for your return to be processed. All refunds will be provided via the original method of payment.
Address for returns
All items must be posted to our location based in Canning Vale, WA 6155
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SHIPPING
All orders are printed on demand and dispatched from our Perth workshop in 1-4 working days after purchase/finalisation of custom design and payment. We use Australia Post or Couriers depending on the order and your location.
Estimated time includes production + delivery. All advertised times are estimates and not a guarantee.
POSTAGE UPDATE
All logistics companies are facing network pressures due to increased demand.
We keep you updated regarding the progress of your package and do our best to make sure all parcels are received in reasonable time, however, it is out of our control once its sent with Australia Standard Post.